In line with the stakeholder engagement and communication commitment set out in our NDPE Policy, we maintain an open line of communication with all of our stakeholders.

PT. BIA is working every day to improve the way we operate through the necessary measures to build a sound, ethical, and responsible business. Feedback and input from our partners are a valuable part of this process. We have put the necessary mechanisms in place to maintain an open line of communication with all stakeholders.

Grievance Procedure

We have established a grievance procedure to facilitate our peers, buyers, suppliers, government institutions, non-government organizations, and other stakeholders in submitting any complaints and inputs on our operations.

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Stakeholder Engagement

We maintain regular communication with stakeholders to maximize synergy for increased input regarding our programs and operations, optimizing our positive impact, improving our sustainability performance, and pushing for a better, more sustainable palm oil industry in general.

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