EN
HOW IT WORKS

Feedback from our stakeholders is the driving force in our efforts to realize fully sustainable operations.

We believe that the journey towards fully sustainable operations requires continuous maintenance and improvement. In this context, feedback from our stakeholders is valuable in measuring our progress in the implementation of the NDPE Policy.   

We have established a grievance procedure to facilitate our peers, buyers, suppliers, government institutions, non-government organizations, and other stakeholders in submitting any complaints and inputs on our operations. EN


GRIEVANCE MECHANISM EN

PT.BIA’s grievance procedure was established so as to enable stakeholders to address grievances they may have towards the Company and the implementation of its NDPE Policy.

In compliance with the RSPO Complaints System, our grievance mechanism is designed to facilitate fair, reasonable, and timely response to any grievances without any retribution. We have developed a mechanism that is simple, understandable, and transparent with the involvement of the appropriate management level.

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English Bahasa Korea
SUBMIT GRIEVANCES

Grievances can be raised verbally to be documented in a grievance log or in writing by email, telephone, physical letter, or online through the form below.

Submit Form

Grievance Log EN

Number Date Summary Grievance Raiser Progress Source Status
1 August 19 2019 on 19 December 2019, through OECD mechanism the Korean NCP accepted a specific instance submitted by four civic groups including Korean Transnational Corporations Watch (KTNC Watch), PUSAKA, SKP KAMe, and WALHI Papua related to the alleg violation of Free Frior Informed Concent (FPIC), deforestation and river pollution, then Feb 12th, 2020 POSCO International submit their reposns , then March 9th 2020 complaint submitted the addition statement. Mediation processed is conducted 3 times during 17 march 2020 until June 23rd 2021, until the KNCP has announced final statement at 18 January 2022. EN (KTNC Watch), PUSAKA, SKP KAMe, and WALHI Papua View Progress
CLICK HERE FOR PROGRESS
2019.8.19 Four civic groups (KTNC Watch, PUSAKA, SKP-KAMe and WALHI Papua) submitted a complaint to KNCP regarding the development and production of palm oil.
2012.2.12 The company submitted their response to the complaint
Click Here OPEN

Non Grievance Category

After conducting an initial diagnosis of the incoming grievance, we finally decided to classify this as a non-grievance category. Those majorities the grievance were requests for assistance from the local community.
During 2022, we recorded 42 non-grievance categories, which were requests for assistance from the community, including 43% requests for other health assistance, 29% funeral and 19% religious and cultural activities.
These requests are outside of the facilities and CSR activities that have been provided by the company such as education, health, rice incentives, monthly living expenses incentives and others.
However, PT BIA continues to communicate and actively respond to various requests from stakeholders through the communication team in the plantation under the grievance mechanism. We have several communication platforms that can be reached by stakeholders such as email, mail, and telephone or delivered directly.
In 2023, the company continued to maintain communication with local communities and received 12 requests for assistance including requests for religious and cultural, health, education and funeral

2022

2023

Grievance & Communication

Stakeholder Engagement